Job Description

Job Details
Full Time
Bachelor's degree
Health Care

POSITION SUMMARY

Implements, documents, upgrades, monitors, administers, and improves network, telecommunications, telepresence systems and connectivity. This position also performs network and telecommunications/telepresence health checks and monitoring, security audits, as well as ensuring quality of service. In addition, provides 2nd-tier support for Network Administrators and Engineers where applicable.

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

OUR CORE VALUES

  • Compassion
  • Excellence
  • Integrity
  • Learning
  • Respect
  • Sustainability

ESSENTIAL SKILLS AND EXPERIENCE

  • Bachelors degree in technology, computer sciences or related field AND seven (7) years experience providing network administration in a Cisco environment
  • Cisco Certified Network Administrator (CCNA) or CCNP preferred, or equivalent certification or demonstrated competency
  • Hands-on experience with Cisco and Meraki router and gateway administration and troubleshooting
  • Hands-on experience administering Cisco AnyConnect VPN or similar corporate VPN solution
  • Hands-on experience administering and troubleshooting Cisco FTD firewalls
  • Experience with F5 load balancer administration and troubleshooting
  • Experience with Cisco telephony and telepresence systems
  • Experience and understanding of network topologies and infrastructure in a multi-site, multi-VLAN, WAN, VOIP (CUCM) environment
  • Experience in Network security methods and firewalling
  • Experience with TCP/IP, WAN/LAN, VPN, SD-WAN, wired/wireless/endpoint network device configurations and routing
  • Experience designing networks with multiple OSI layers
  • Familiarity with multiple network routing protocols (EIGRP, OSPF, BGP etc.)
  • Demonstrated experience in documenting systems, services, and topology using text and diagrams
  • Demonstrated clear and effective systems, procedural, and user documentation creation and maintenance
  • Ability to maintain confidentiality
  • Ability to prioritize and multi-task
  • Ability to successfully work autonomously with minimal supervision
  • Evidence of valid Arizona driver license and current auto insurance
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

NONESSENTIAL SKILLS AND EXPERIENCE

  • Cisco Certified Network Administrator (CCNA) or equivalent certification
  • Experience configuring and administering a Cisco-based PBX
  • Experience configuring and administering Cisco Telepresence environments

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

POSITION REPONSIBILITIES/ESSENTIAL

Technical

  • Specifies, acquires, installs, configures and administers wired/wireless network, communications and telepresence equipment
  • Administers and facilitate telephony and telepresence management and services
  • Optimizes and manages communications security and performance
  • Analyzes changes in software and hardware issued by manufacturer or vendor and determines impact on existing network, network design, operating standards, and operating procedures.
  • Recommends new systems software, hardware, and services to provide networking and communications solutions for business needs.
  • Reviews vendor reports and/or visits vendors to observe demonstration of network and communications technologies.
  • Coordinates the processing of testing procedures for new and modified systems and configurations
  • Reviews network and communications logs and alerts for corrective actions and/or modifications
  • Performs systems monitoring, log analysis, security, backups, and disaster recovery
  • Partners with Network Coordinator to develop and administer network and communications rights schemas, quotas, and restrictions.
  • Ensures safeguards to eliminate viruses, Trojans, worms, malware, service attacks, and intrusions
  • Maintains current knowledge of new and existing network and communications software, hardware, and methodologies to ensure productivity, capability, and return on investment
  • Responds to network issues for staff; identifies problems and coordinates appropriate corrective action
  • Analyzes communications business needs presented by user community and/or clients and recommend technical solutions
  • Acts as liaison with 3rd party contracted vendors for all network support, outage responses, project planning and project implementations

Administrative

  • Participates on internal taskforce teams and represents the IT function/department at review meetings as requested.
  • Participates in programs regarding technical support issues, product offerings, etc.
  • Analyzes future needs for acquisition, disposal, or reuse
  • Maintains and updates disaster recovery procedures to ensure recovery and business continuity
  • Produces detailed timelines for each installation or modification and implements effective project control by monitoring the progress of the installation or configuration and reporting the status
  • Provides cross-training with peers
  • Develops and writes procedures for installation, use and solving problems for network and communications systems
  • Performs other job-related duties and responsibilities as may be assigned from time to time
  • Manages workflow through the Adelante Healthcare ticketing system

Additional Duties and Responsibilities

  • Drive to multiple company locations to perform duties
  • Utilize cell phone for business communications
  • Additional duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic areas.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Application Instructions

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