Integrated Care Coordinator - Mesa
The Integrated Care Coordinator works collaboratively with the Behavioral Health Consultant, providers, and the Integrated Behavioral Health team. The Integrated Care Coordinator will assist in identifying patients at their respected sites who would benefit from behavioral health intervention. They also assist with gathering and providing resources, as well as other administrative needs pertaining the Integrated Behavioral Health.
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
OUR CORE VALUES
ESSENTIAL SKILLS AND EXPERIENCE:
Bachelor’s degree in social service field is preferred or a minimum of five (5) years of behavioral health experience and one (1) year of direct experience may replace Bachelor’s Degree
High school diploma or GED from an accredited institution is required
Minimum of one (1) year of experience working with State AHCCCS and Regional Behavioral Health Authority (RBHA) clients; preferred
Excellent customer service skills
Excellent computer skills
Knowledge of Arizona Department of Health Services and RBHA requirements
Knowledge of chronic disease management
Ability to complete PRAPARE assessments
Comprehensive and working knowledge of community resources
Thorough knowledge of current versions of DSM and ICD
Ability to complete a Behavioral Health Assessment with appropriate clinical oversight
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
Bilingual English/Spanish strongly preferred
Valid Arizona driver’s license
Valid Level One Fingerprint Clearance Card issued by Arizona Department of Public Safety
Participate as directed in the screening of new service requests within the center ensuring that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing policies and procedures
Participate in regular interdisciplinary staff meetings
Develop appropriate treatment/service plans with clients as the means for implementing appropriate service and developing effective alliances with clients
Works with the medical team including the medical providers and medical assistance in the utilization of behavioral health services
Utilize AZARA reports to research potential patients for the Behavioral Health Consultants
Responds to positive screenings, triages scores, communicates plans as needed with patient and refers to BHC
Provide direct client services to individuals and/or family members who are in need of resources or other issues related to behavioral health needs
Assist in setting up transportation for patients as needed for medical or specialty behavioral health appointments
Assist supervisory staff with tracking of clients, including the generation of reports that will allow follow-through on quality of care
Document all service contacts on a timely basis
Assist with monitoring the assigned task boxes at location which do not have an Integrated Care Coordinator
Provide resources to clients contingent on their presenting needs
Responsible for distributing mailing to patients including after failure to contact for follow up care
Complete reminder calls to patients who have scheduled follow up appointment with the Behavioral Health Consultant
Work collaboratively with all departments as it pertains to integrated behavioral health
Research and disperse to the team educational information relevant to the field of integrated behavioral health
Perform other duties as assigned by the supervisor which are consistent with the position and in compliance with Adelante Health Care policies and procedures
NONESSENTIAL SKILLS AND EXPERIENCE:
Experience with community resources and agencies, preferred
Additional Duties and Responsibilities
Other duties as requested or assigned
Patient-Centered Medical Home (PCMH)
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.