Training Coordinator (Medical Front Office)
Primarily responsible for training and development of medical assistant staff clinical performance across the organization. Staff will be trained in standards performed within the scope of a medical assistant including direct clinical skills and customer service. The Training Coordinator (TC) will also be responsible for assessing skills and delivering training and recommendations for ongoing training if warranted as well as communication of these recommendations to the respective manager. The TC is also available for assessment of clinical skills during the interview process. Will serve as a subject matter expert for clinical skills and scope of medical assistant role.
Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.
OUR CORE VALUES
ESSENTIAL SKILLS AND EXPERIENCE
- A high school diploma or GED from an accredited institution required
- If training clinical skills at minimum Certified Medical Assistant
- Outstanding interpersonal, communication and team building skills required.
- Ability to work effectively in a fast paced environment. Organized, able to prioritize and work independently.
- Ability to speak in a clear and understandable manner and write legibly.
- Prior training, coaching and monitoring experience is required and proven ability to interact with individuals at all levels of the organization.
- Ability to meet and deal effectively with clients, associates, and patients
- Ability to conduct and facilitate training courses
- Professional written communication skills
- Advanced computer applications, including Microsoft Office, and the ability to accurately type a minimum of 40 wpm.
- Ability to perform a variety of assignments requiring moderate exercise of independent judgment
- Regular and reliable attendance is an essential function of the position.
NONESSENTIAL SKILLS AND EXPERIENCE
- Bilingual (Spanish and English)
- Joint Commission accreditation standards
- Bachelors degree in Business Administration, Education, or related field
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.
- Designs and delivers complex training programs in a variety of settings, including but not limited to classroom, hands-on, and computer-based training.
- Medical Assistant curriculum development- Develop a teaching model incorporating evidenced based best practices to ensure that our staff has learned proper techniques to improve safety and quality of patient care; Creates and produces course materials and documentation using outside resources as needed to foster learning and skill development.
- Executes the development, implementation and revisions of customer service training and education initiatives.
- Basic Life Support training and renewal of health center staff utilizing American Heart Association
- Assesses trainee performance and gives appropriate feedback and recommendations to department Supervisors or Site Leaders; provide continual communication associated with quality performance to respective Team Managers delivering coaching
- Notify respective Management of any persistent problems associated with individual performance or procedures that require enhancement
- Facilitates external resources as needed to develop and/or deliver new learning and skill development
- Works with management team to design performance reports that can lead to actionable improvements in department and staff performance
- Monitors and evaluates the quality and effectiveness of training, assessment and outcomes of courses delivered
- Using results of evaluations and observations, recommend either additional training for staff or modification of procedures to increase efficiency, effectiveness or standardization
- Assists with competency development and evaluation tool creation
- Acts as role model for clinical staff
- Assist in policy and procedure development and revision related to role
- Delivers remediation training as identified by health center management
- Raise awareness when quality standards fall below target levels, provide detailed analyses of the root causes and suggest options for corrective actions
- Provide formal clinical training sessions for Patient Service Representatives/medical assistants upon hire (Clinical Employee Orientation-CLEO), and annually conduct annual competency evaluation for all medical assistants per organizational standards
- Major responsibilities and expectations may fluctuate as AHC needs arise from the call center and health centers
- Participates in Coordinator Team meetings
- Assists with site reviews and audits for compliance and quality measures
- Other duties as assigned
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.