Registered Nurse Supervisor

POSITION SUMMARY

The Registered Nurse Supervisor is responsible for the overall leadership of clinical nursing services, and assumes leadership of nursing personnel (RN, MA) at designated site(s). They will clinically supervise Registered Nurses and Medical Assistants and/or Care Coordinators, as assigned, in delivery of clinical care. The Nurse Supervisor will act as liaison with accredited Nursing programs. In collaboration with the Nurse Manager and/or Director of Nursing & Quality Improvement, the Nurse Supervisor will play a vital role in the preparation for on-site clinical and operational audits, as well as the development and monitoring of quality improvement projects and clinical metrics. This position is essential to Adelante’s team-based primary care medical home model of care that supports coordinated, patient-centered, comprehensive health care to all.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day.   Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.  Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• Bachelor’s Degree from accredited university or foreign equivalent.
• Minimum of two (2) years increasingly responsible nursing management, experience preferably in outpatient setting.
• Minimum of five (5) years experience in direct patient care, preferably in an ambulatory care setting;
• Graduation from an accredited nursing program.
• Licensed with AZ State Board of nursing; license in good standing
• Demonstrated understanding of clinical methods and techniques used in record-keeping systems.
• Advanced computer efficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and experience in Patient Management System
• Meet the organization immunization requirement
• Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills;
• Demonstrated ability to work effectively with men and women of diverse races, ethnicities, ages and sexual orientations in a multicultural environment.
• Valid Arizona driver’s license
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION REPONSIBILITIES/ESSENTIAL:

• Staff Development and Management (50%)
  • Assist and support in all human resources functions for nursing and ancillary service including hiring, firing, and disciplinary action; maintains appropriate documentation and ensures compliance with all company policies and requirements;
  • Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements;
  • Assumes managerial duties for performance evaluations and maintains systems to provide regular feedback and evaluation for employees;
  • Works closely with supervisors and other company managers to maintain positive patient care atmosphere in health centers;
  • Assist the Director of Nursing in developing and implementing staff training and development programs to meet continuing education and contractual requirements and to further knowledge of medical care and working in team environment;
• Program Planning and Management (10%)
  • Assist the Director of Nursing to provide overall direction and guidance for nursing & health programs in health centers;
  • Works closely with Director of Nursing and other company leaders as appropriate, to ensure that nursing program and ancillary services meet patient care and regulatory requirements;
  • Oversees and controls supplies that directly impact patient care (e.g., ordering and charging of stock medications, medical supplies and patient care equipment and/or supplies);
• Quality Management (15%)
  • Assist the Nurse Manager/Director of Nursing to provide Quality Management direction and oversight for nursing and ancillary activities in all Adelante Health Centers as appropriate;
  • Actively participates in Quality Management Committee (QMC) and ensures that regular monitors are conducted and reported on;
  • Leads and/or participates in various special projects teams to address areas of concern;
• Clinical Compliance (15%)
  • Assures that nursing and ancillary staff practice within their individual scopes of practice.
  • Participates in Nursing Unit Level P&P Committee maintaining current P&P for nursing and lab programs and ensures that they comply with all regulatory and contract requirements;
  • Participates in or conducts regular meetings with staff to ensure full understanding and buy-in for all Policy & Procedure (P&P);
  • Participates as needed in all program, licensure and other external audits and in the preparation of Corrective Action Plans (CAP);
• Miscellaneous (10%)
  • All other duties as assigned.
• Performs triage calls using approved clinical decision support tools for the adult primary care, OB, and Peds populations.
• Participates in team meetings, designated “Specialty Team” meetings, and quality and process improvement initiatives.
• Helps facilitate health and disease patient education (including adults, peds, and OB populations) sessions.
• Coordinates continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers and care teams.
• Develops relationships with external healthcare organizations and facilities in efforts to find additional resources.
• Coordinates outreach efforts to high-risk patients and hospital discharge and admissions. Will collaborate with health plans, hospitals, and skilled nursing facilities for transitional needs.
• Conducts comprehensive, preventative screening for patients and/or assists all support staff in daily patient interactions as needed.
• Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
• Facilitates patient care based upon approved standing orders and protocols.
• Works collaboratively with the clinical team on data collection, health outcomes reporting, clinical audits, and programmatic evaluation.
• Review and take action on care team tasks and inbox messages.
• Review and interpret lab results.
• Identify barriers to care and social determinates of health.
• Prepare for and assist with patient exams in the clinic setting.
• Medication Reconciliation.
• Medication Refills.
• Prior Authorizations.
• Referrals.
• DME.
• Short Term Disability Support
• Completion of Nurse Visits including but not limited to POCT items (flu, strep, UA, HCG testing)
• Helps evaluate clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
• Manages insulin titration for the diabetic population, which can include outbound calls to follow up.
• Excellent customer service and communication skills
• Performs assessment and delivers patient-specific education plan.

NONESSENTIAL SKILLS AND EXPERIENCE:

• Electronic Health Record Experience
• Bilingual (Spanish/English)

Additional Duties and Responsibilities

• Other duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:   While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.